GENERAL POLICY

Once a service has been accepted and confirmed by the Customer, no cancellation or refund request shall be permitted, except where explicitly stated under this Policy.

A service booking is considered confirmed when:

1. An appointment or booking is scheduled by the Customer
2. An estimated cost / service requirement has been approved
3. The vehicle is handed over for service OR Service provider reaches the Customer’s location

From this point onward, cancellation / refund is normally not allowed, including but not limited to cases of:

1. Customer inconvenience or change of mind
2. Unavailability of the Customer
3. Customer deciding to take the vehicle elsewhere
4. Customer dissatisfaction not attributable to service quality

CANCELLATION BEFORE SERVICE COMMENCEMENT

If cancellation is requested before any work has started and before the vehicle is collected / the service provider reaches Customer location, the Company may accept the cancellation subject to deductions including:

1. Inspection charges
2. Traveling / home-service / pickup charges (if applicable)
3. Convenience / administrative fees

Refund, if applicable, will be processed after deduction of charges.

CANCELLATION AFTER SERVICE START

If a cancellation request is received once work has begun, no refund shall be provided under any circumstances.

If parts, consumables or accessories have already been procured specifically for the Customer’s vehicle, the Customer remains liable to:

1. Pay the full amount for the purchased parts
2. Pay charges for labour already completed

DELAY IN VEHICLE PICKUP AFTER SERVICE

If the User fails to collect the serviced vehicle on the agreed delivery date:

1. Storage / parking charges of ₹500 per day will apply
2. The Company shall not be liable for environmental / parking risks beyond reasonable control

UNPAID DUES

If charges remain unpaid beyond 90 days from service completion:

1. The Company reserves the right to recover pending dues
2. This may extend to selling the vehicle to recover the outstanding amount
3. Any losses or legal claims shall be borne by the Customer

SERVICE QUALITY-RELATED REFUND REQUESTS

If the Customer is dissatisfied due to a proven service quality issue attributable to Dharmaz Enterprise or its service partner, then:

1. The Company will attempt rework / corrections first
2. Only if rework is not possible or rejected by the Company, partial refunds may be considered on a case-to-case basis

Refunds will not be approved for:

1. Claims without evidence
2. Damage caused by Customer misuse or third-party interference
3. Issues unrelated to the services performed
4. Conditions occurring after vehicle delivery

MODE & TIMELINE OF REFUND

If a refund is approved under this Policy:

1. Refund will be made to the original payment mode only
2. Refunds take 5–14 working days after approval
3. Processing time may vary depending on banks / payment processors

The Company shall not be responsible for delays caused by third-party payment gateways or banks.

NO-SHOW / NO RESPONSE POLICY

If service is confirmed and:

1. The Customer fails to hand over the vehicle, OR
2. The Customer is unreachable / unresponsive for more than 24 hours

The booking will be marked Cancelled by Customer and no refund will be issued.

FINAL RIGHTS

Dharmaz Enterprise reserves the right to:

1. Modify / update this Policy without prior notice
2. Approve or deny cancellations or refunds at its sole discretion
3. Decide refund amounts based on service stage, parts purchased, and time invested

The Customer agrees that the Company’s decision regarding refunds and cancellations shall be final and binding.