Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Dharmaz Enterprise (“Company”, “We”, “Our”, “Us”) collects, uses, processes, stores, protects and shares information of users (“You”, “Your”, “User”) when You access or use Our website, mobile applications, products or services (“Platform/Services”). By accessing or using the Platform, You agree to the terms of this Privacy Policy.

USER INFORMATION

We collect information that You voluntarily provide during registration or while availing Our Services, including but not limited to:

  1. Name, Age, Gender
  2. Email address
  3. Location
  4. Phone number
  5. Delivery and billing details
  6. Order history and transaction information
  7. Queries or messages shared with customer support
  8. Information provided through forms on the Platform

We may also collect device- and usage-based information including:

  1. IP address
  2. Device type and operating system
  3. Browser type
  4. Access time, page views, search history and URLs visited
  5. Crash logs and system diagnostic reports

If a user below 18 years of age accesses the Platform, such access must be under parental or guardian supervision. Dharmaz Enterprise will not be responsible for such usage at any time.

USE OF PERSONAL INFORMATION

The information collected is used for purposes including but not limited to:

  1. Providing and managing Our services
  2. Order handling, service coordination and delivery
  3. Improving customer experience and service quality
  4. Platform maintenance and performance optimization
  5. Processing payments and sending order updates
  6. Communicating offers, promotions and updates
  7. Recording complaints and resolving issues
  8. Research, analytics and system improvements

We may share limited information with external service partners including logistics, analytics, payment gateways, support providers and marketing tools — solely to provide better Services. Such partners do not have independent rights to use the information beyond agreed purposes.

We do not sell or rent Your personal information to third parties.

Information may be disclosed if required by law, for fraud prevention, to protect safety or rights, or during merger/acquisition of the Company.

TRANSFER OF INFORMATION

Your information may be stored and processed on servers located outside Your state or country. By using Our Platform, You consent to such transfers. We take reasonable steps to ensure secure handling of Your information in accordance with this Privacy Policy.

YOUR RIGHTS

You may request the following actions regarding Your information:

  1. Access or review
  2. Update or correct inaccuracies
  3. Restrict or object to processing
  4. Delete information (subject to conditions)
  5. Withdraw consent for marketing communications

To exercise these rights, contact: dharmadetailingclubb@gmail.com

Withdrawing consent will not affect lawful processing already completed.

THIRD-PARTY SERVICES

The Platform may contain links to third-party platforms, payment gateways or websites. Dharmaz Enterprise is not responsible for their privacy practices. Please review their Privacy Policies before sharing information.

Once You leave the Platform, We are not liable for the usage or handling of Your information by third parties.

COOKIES

We may use cookies to:

  1. Identify Your browser
  2. Store preferences
  3. Track usage patterns
  4. Improve features and recommendations

You may disable cookies through the browser; however, some features may not function correctly.

ALERTS & COMMUNICATIONS

We may send You alerts via SMS, phone call, WhatsApp or email regarding:

  1. Order and service updates
  2. Support communication
  3. Promotional offers (optional)

SECURITY MEASURES

We follow physical, electronic and procedural safeguards to protect Your information. Access is restricted to authorised personnel only. However, no system is fully immune to breaches, and We do not guarantee absolute security.

DATA RETENTION

We retain Your information while Your account is active and for up to three years thereafter, unless a longer retention period is required by law or legitimate business purposes.

Deletion requests will be fulfilled within 90 days, except where data retention is legally required.

LOG INFORMATION

When You use the Platform, servers may automatically record:

  1. IP address
  2. Browser type
  3. Date and time of access
  4. Pages visited
  5. Cookies identifiers

USER COMMUNICATIONS

Messages or emails sent to Us may be stored to:

  1. Process Your request
  2. Improve Our Services

CHANGES TO THIS POLICY

This Policy may be updated from time to time. Continued use of the Platform after updates indicates acceptance of the revised Policy.

CONSENT

By accessing or using the Platform, You acknowledge that You:

  1. Have read and understood this Privacy Policy
  2. Voluntarily consent to data collection, processing and storage

If You do not agree, please discontinue use of the Platform.

DISCREPANCIES & GRIEVANCES

For concerns related to privacy or data usage, please contact Our Grievance Officer:

Grievance Officer:

Email: dharmadetailingclubb@gmail.com

INTELLECTUAL PROPERTY RIGHTS

All content, logos, trademarks, product details, graphics and media on the Platform are the exclusive property of Dharmaz Enterprise or its licensors. Users may not reproduce, copy, distribute or commercially exploit any proprietary material without written consent.

GENERAL PROVISIONS

  1. All notices from Dharmaz Enterprise will be issued via email or posted on the Platform
  2. This Policy constitutes the entire agreement regarding data collection
  3. You may not assign Your obligations under this Policy
  4. If any clause becomes unenforceable, the remainder continues in effect
  5. Failure to enforce any clause does not constitute a waiver

GOVERNING LAW & JURISDICTION

This Privacy Policy is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Kanchrapra].